Movers Knightsbridge Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Knightsbridge provides removal, relocation, packing, storage coordination, and associated services to private and business customers. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm, or company requesting the services.

Company, we, us, or our means Movers Knightsbridge.

Services means removal, packing, unpacking, loading, unloading, furniture handling, transport, and any related services provided by us, including coordination of storage and waste removal where agreed in writing.

Goods means the items, effects, and property to be moved, packed, handled, or stored as part of the Services.

Premises means the collection and delivery addresses and any other locations where Services are provided.

Contract means the agreement between the Customer and the Company comprising these Terms and Conditions, any quotation, and any agreed written variations.

2. Scope of Services

We provide domestic and commercial removals, including collection, transport, and delivery of Goods, together with optional packing and unpacking services. We may also, by prior agreement, arrange storage with third parties, and assist with lawful removal of certain waste or unwanted items in line with applicable waste regulations.

The precise scope of the Services for each job is described in our quotation or booking confirmation. Any services not expressly stated as included will be treated as additional services and may incur extra charges.

3. Quotations and Pricing

Quotations are based on the information provided by the Customer regarding the volume and nature of the Goods, access conditions, parking availability, floor levels, use of lifts, any special handling requirements, the distance and time involved, and any additional services requested such as packing, dismantling and reassembly, or storage coordination.

Unless otherwise stated, quotations are exclusive of congestion charges, tolls, parking fees, access permits, and any other third party or local authority charges, which will be added to the final invoice where applicable.

Quotations are usually provided as fixed-price estimates based on the described work. However, we reserve the right to adjust the price if:

There are changes to the Services requested.

The information provided by the Customer was incomplete, inaccurate, or has changed.

The actual work required is materially greater than anticipated, including due to restricted access, delays caused by third parties, waiting times, or unexpected additional items.

Where adjustments are required, we will explain the reason and provide a revised price as soon as reasonably practicable.

4. Booking Process

A booking is made when the Customer accepts our quotation, confirms the booking details, and, where required, pays any deposit or prepayment requested. Confirmation may be provided in writing or any other form agreed between the parties.

The Customer is responsible for checking that all details on the quotation and booking confirmation are correct, including dates, times, addresses, access details, and the description of Goods and Services. Any changes should be communicated to us as soon as possible. Significant changes may affect availability and price.

We reserve the right to decline any booking request at our discretion, including where resources are not available or where we reasonably consider that the job cannot be carried out safely, legally, or in accordance with these Terms and Conditions.

5. Access, Parking, and Customer Responsibilities

The Customer must ensure that there is suitable access for our vehicles and staff at all Premises and must inform us in advance of any known access restrictions, parking limitations, loading bans, or special requirements such as vehicle size constraints or time-limited loading bays.

The Customer is responsible for arranging and paying for any necessary parking permits, dispensations, or access permissions unless we have explicitly agreed in writing to arrange these on the Customer's behalf. We are not liable for fines or penalties arising from inadequate parking arrangements where the Customer has not provided accurate information or obtained required permissions.

The Customer must ensure that all Goods are ready for removal at the agreed start time, unless packing services have been booked, and must take reasonable steps to ensure that the Premises are safe for our staff to work in, free from hazards, and compliant with applicable safety standards.

The Customer must remove and secure valuables, including cash, jewellery, important documents, and irreplaceable items. We do not accept responsibility for loss of such items, which should be kept in the Customer's personal custody.

6. Payments and Charges

Payment terms will be set out in the quotation or booking confirmation. Unless otherwise agreed, domestic customers must pay in full before or upon collection of Goods, and business customers must comply with any agreed account or invoice terms.

We may require a deposit at the time of booking, with the balance due before or on the day of service. If payment is not received when due, we may suspend or refuse to carry out the Services and may charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.

Additional charges may apply in the following circumstances:

Delays or waiting time caused by circumstances outside our control, such as late key release, incomplete packing by the Customer, or delays caused by third parties.

Additional items, services, or labour time requested by the Customer or required to complete the job safely and reasonably.

Extra handling requirements, such as moving unusually heavy, fragile, or bulky items not disclosed at the time of quotation.

All charges are payable in accordance with the terms of the invoice. Failure to pay may result in legal action to recover sums due, together with associated costs.

7. Cancellations and Postponements

The Customer may cancel or postpone the Services by giving notice in writing or through any other agreed communication channel. The following charges may apply, unless otherwise specified in the quotation or booking confirmation:

If more than a specified number of business days notice is given before the scheduled service date, we will usually allow cancellation or postponement without a cancellation fee, although any non-refundable third party costs already incurred may still be charged.

If shorter notice is given, a cancellation or postponement fee may be charged, which may be a percentage of the agreed price or, in some cases, the full amount where alternative bookings cannot reasonably be made.

We reserve the right to cancel or postpone the Services where necessary due to events beyond our reasonable control, including extreme weather, accidents, vehicle breakdown, illness, safety concerns, or legal restrictions. In such cases, we will seek to rearrange the Services as soon as reasonably practicable, but we will not be liable for any consequential losses arising from such postponement or cancellation.

8. Excluded Items and Special Handling

We will not carry or handle hazardous, illegal, or unsafe items, including but not limited to flammable or explosive materials, toxic substances, weapons, illegal drugs, or any items prohibited by applicable law or regulations.

We must be informed in advance of any high value, fragile, or unusual items requiring special handling, such as pianos, safes, fine art, antiques, or specialist equipment. We may refuse to move such items or may apply additional conditions, charges, or insurance requirements.

Food, perishables, and plants are moved only at the Customer's risk, and we accept no responsibility for deterioration or damage to such items.

9. Waste Regulations and Disposal

Where we agree to remove unwanted items or waste as part of the Services, this will be carried out in accordance with applicable waste management and environmental regulations. We will only transport and dispose of waste through lawful channels and at authorised sites.

The Customer is responsible for accurately describing the nature of any waste or unwanted items and for ensuring that no prohibited or hazardous materials are included. Additional charges may apply if items are found to be hazardous, misdescribed, or require special disposal methods.

We may refuse to remove items that we reasonably believe cannot be lawfully or safely transported or disposed of. Any waste removal service will be subject to separate charges, and any relevant documentation will be retained in line with legal requirements.

10. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. Our liability for loss, damage, or delay is subject to the limitations in this section.

We are not liable for loss or damage arising from:

Customer's failure to pack Goods safely where we have not provided packing services.

Inherent defects or vulnerabilities in the Goods, including wear and tear, defective construction, or pre-existing damage.

Acts or omissions of the Customer or any third party.

Events beyond our reasonable control, including accidents, theft, traffic delays, extreme weather, or civil disturbances.

Loss of profits, loss of business, loss of opportunity, or any indirect or consequential losses, whether arising in contract, tort, or otherwise.

Our liability for loss or damage to Goods, if established, will normally be limited to a reasonable replacement or repair cost, subject to any specific limits set out in our quotation or any applicable insurance arrangements. The Customer should inform us in advance of any particularly valuable items and is encouraged to arrange adequate insurance cover for Goods in transit and storage.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

11. Claims and Complaints

If the Customer believes that loss or damage has occurred, this must be reported to us as soon as reasonably practicable, specifying the nature of the issue and the items affected. We may request evidence such as photographs, receipts, or reports in order to investigate the claim.

Any visible damage should be noted at the time of delivery where possible. We will consider each complaint in good faith and seek to resolve disputes promptly. However, failure to report issues within a reasonable period may affect our ability to investigate and may limit any remedy.

12. Insurance

We may hold insurance cover appropriate to our activities in connection with the Services. Specific insurance details or additional cover, if provided, will be set out in the quotation or booking confirmation or made available upon request.

The Customer is responsible for ensuring that any existing household, business, or contents insurance policies provide adequate protection for Goods during removal and transit. Where additional insurance is required, the Customer should arrange this directly with an insurer unless we have expressly agreed to arrange cover on the Customer's behalf.

13. Data Protection and Privacy

We collect and use personal data provided by the Customer for the purposes of managing bookings, delivering Services, processing payments, and handling enquiries or complaints. Personal data will be handled in accordance with applicable data protection laws.

We will not sell or disclose Customer data to third parties except where necessary to perform the Services, comply with legal obligations, or where the Customer has given consent. The Customer has the right to access certain personal data held by us and to request corrections where appropriate.

14. Subcontracting and Assignment

We may use carefully selected subcontractors or partner companies to perform all or part of the Services where appropriate. We remain responsible for the performance of subcontracted Services in accordance with these Terms and Conditions.

The Customer may not assign or transfer any rights or obligations under the Contract without our prior written consent.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising from or related to these Terms and Conditions or the Services provided.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

No waiver of any right or remedy under these Terms and Conditions shall be effective unless given in writing. Failure or delay in exercising any right or remedy shall not constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any quotation and written variations, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or communications, whether written or oral.

By proceeding with a booking or allowing work to commence, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.